Frequently Asked Questions
How long will shipping/delivery take?
Estimated delivery/shipping times:
For original works, please allow 10-15 business days to ensure careful handling & transport of your artwork. Thank you for supporting original art. Your patience ensures it arrives safely and beautifully!
Fine art prints are expected to arrive within 8–10 days of order confirmation. You’ll receive regular updates on your print’s progress via Australia Post.
Are the artworks signed or certified?
Every original artwork and fine art print comes with a certificate of authenticity, signed by the artist.
Limited edition prints are also numbered and embossed with the artist's signature.
What if my artwork arrives damaged?
If any damage occurs during delivery, please take photos and submit them via the Contact Form. Ally will ensure you receive a full refund.
Are the colours in the photos accurate?
The images on each product page are photographed or scanned from the original artworks and adjusted to reflect their true colours as closely as possible. Please note that variations in screen settings and lighting may cause colours to appear slightly differently on your device.
Are frames included?
All original paintings are sold framed, while prints are sold unframed. Please refer to each product’s description to confirm the inclusion of framing.
Can I see artworks in person before buying?
Absolutely! Reach out through the Contact Form, and Ally will get in touch to arrange a convenient time for a consultation at her studio in Warrawee.
How do I hang original artworks safely?
Each ABA original artwork comes ready to hang, with rings and hanging wire across the back. When mounting on a wall, please use hooks that can support the artwork’s weight (usually indicated on the packaging).
Do you ship outside of Australia?
At this time, Ally Boyer Art (ABA) is only available for purchase within Australia. If you’re interested in ordering internationally, please get in touch via the Contact Form.
Do you take commissions or custom orders?
Custom-sized prints are available- simply get in touch via the Contact Form.
At this time, Ally is not accepting commissions, but if you have any specific enquiries, please don’t hesitate to reach out through the Contact Form.